|
What is your minimum order?
Our minimum order is $100.00. A service fee of $15.00
will be added to orders less than $100.00. This does
not apply to sample orders.
How big are your cases?
Almost all of our items come in cases of 4.
Basically when I started this business I was continually
frustrated by supply companies who would only sell me
a gross of this or that, or had cases sizes of 48 or 72
of the same item.
So I structured our products to be made in cases of 4
items. This means a very small company can order
just the stock they need and can afford, and at
the same time a larger company can order a whole
pallet of just one item and save money.
What are your accepted Payment Methods
Our internet wholesale store accepts Visa, American Express
and Mastercard via our secure server.
For security reasons your billing name and address must
match that of the credit card used for payment. It's important
that you include your phone number in case we need to speak
with you about your order.
All purchases require bank authorization prior to processing.
Please be sure to enter your credit card information properly.
If the credit card billing address differs from the shipping address,
they both need to be entered when completing your purchase.
The security code on the back of your card must also be
entered in order to process payment.
What's the turnaround time on orders?
The turn around time for an order is 10 to 18 business
days to craft the order, plus shipping. The turn around is
stated very specifically on our website just so clients will not
anticipate having their order shipped in a couple of days.
If we can get the order out quicker than the 10 to 18 business
days then the client’s expectations are exceeded, however, you
can not expect that on a regular basis because it’s just not
possible. Every order that leaves our building is custom made.
As our website also states on several pages we do not carry
shelf stock. Our clientele base wants these custom handcrafted
products we product, that’s why they buy from us, and anticipate
their needs, and order accordingly. We fill our orders on a first
come first serve basis….that is the only fair process to clients.
When you place your order there can be anywhere from 10 to
25 orders ahead of you…ranging in size from a small order of
$25.00 to a large order of several thousand dollars. All clients
are treated equally whether their order is $50 or $10,000.
That’s a policy here that I’ve had since I started my
business, and our customer service revolves around that concept.
To change our business and eliminate custom made orders,
and to carry shelf stock would mean that all products would be in the
same 4 or 5 scent, and in the same container.
Here are just a couple of reasons why our clients love us, and
our company produces each order as a custom made for each client.
- It allows us to sell the freshest product possible with the
very longest shelf life.
- It gives us the flexibility to market many essential oil scent
to each client based on their preference.
- It gives the client a choice of containers…clear or amber, and black or
white lids. They can create their own look with their own label
without spending thousands of dollars, or be restricted to huge
minimums of product.
What are the shipping charges?
Shipping runs around 22% on most orders. What you view in the
shopping cart is an estimate. After crafting your order, we
actually pack your order,choose the most cost effective way to
ship your order, and then calculate the exact shipping cost.
Our clients really appreciate this rather than a flat fee, as
sometimes we can save a % or two by hand calculating the
fee, and in these times of high gas and shipping prices,
it's important!.
There is a minimum shipping charge of $10.00.
What's your return policy?
Returns are not accepted for any reason when the
correct product has been scent. Due to the nature of
our products, and the fact that each order is custom
made for our customers, we are unable to accept returns
and still guarantee purity of products to our customers.
Products will be replaced or credited only, not refunded,
in case of a shipping error on our part, a defective products,
or damage during shipping only, not for a customer
mistake such as accidentally ordering the wrong product,
not liking the color, or the scent of the product. If you
are concerned about liking a particular scent, please
order a small size of the product at first.
We do not carry shelf stock, and each item is made as
orders are placed and this may result in slight differences
in product color between orders. Natural and organic
ingredients also tend to vary in color.
Please consider this a sign of a
lovingly made, exceedingly fresh product.
Can you give me some history about your company?
Springdale Orchards, LLC was started in 1958.
Springdale Collection, the bath and body portion
of this business began in the year 2008.
Apple and pear themed gifts such as soaps,
and candles were the first handcrafted products.
Today Springdale Collection is the retail division
marketing handcrafted bath and body collections
under the labels of:
Springdale Spa at Home
The Chocolate Republic
Java Spa
Natural Elements
La Cucina
The Natural Bath Company
The Bad Girl Soap Company
The wholesale division markets high end handcrafted
candles and bath & body collections to retail stores,
gift boutiques, wineries, spas & salons, internet
stores, home party businesses and direct sales
companies. 95% of the products in the wholesale
group are private labeles. The other 5% are sold
with the Springdale Spa label.
Only the highest quality ingredients are used in our
products...no mineral oils, and no animal testing.
The spa collection has over 250 fragrances to choose
from including complete lines of body chocolates,
body coffees and a vineyard body collection.
The natural and organic lines are only available with
essential oils and contain no parabens. The organic
line is created with a high % of organic ingredients.
Do you offer samples?
Yes, there is a complete page of samples.
These samples are of the smallest size available
in the Basic (Natural), Organic Spa, and
Natural Elements (our logo labeled line).
The samples however will be in our choice
of scent, as it's impossible to make just
one container of a product.
|
